Hi, all:
This is a Target Store, and this about a Target Store. More importantly, this blog is about something as simple as a cashier not putting bags into a cart for a customer, and how that lack of courtesy can alienate a Target store customer FOREVER!
Today is Sunday, and it is late afternoon. After a delightful weekend I went to Target to find a couple of things advertised on sale. None of the items I wanted could be found, which is a bummer in of itself, but there is more. . .
My cupboards are bare at the house and I needed a few things for dinner so I decided to try the store's market and deli section. Mind you, there is a perfectly wonderful Stater Brothers in the same shopping center, but that would have required me getting in the car a driving over to it, knowing full well that this time of afternoon it would be crowded. So, I made the decision to stay a look to see what the Target store had in its deli and grocery section.
Much to my delight I did find several items that I could scrounge around for an acceptable dinner, and really, I was very pleased with the purchases. But, when I got to the checkout stand, the young man working as a cashier did not know the prices of some of my grocery vegetables since they did not have a bar code. He depended on me to know the price of my grocery items, which thankfully I did, and I didn't cheat, either.
When he finished ringing me up,he bagged my items, then LEFT THEM ON THE COUNTER and WALKED AWAY! He didn't even ask me if he could help me place them in the cart! I was stunned at his indifference to me. More importantly, as I lifted the one of the bags, he had loaded it with too many heavy items and the bag tore! Had he stayed and lifted the bag he would have known the bag was filled with too many heavy items and corrected it. If he had stayed he would have known I had a torn bag.
What!!!!????? When I grumbled about his indifference the cashier at the next stand just shrugged and did not help a man who had an infant in his cart and definitely needed help. I could see him begin to fume at her lack of professionalism. In a space of minutes, Target Stores potentially lost two customers.
So, what can we learn from this? Courtesy, even if unexpected, will win customers, even if it's not in the job description. Indifference will send customers scurrying to somewhere else to shop. I know I WILL NEVER, EVER, NEVER go back to Target's market section or deli again. And, maybe, just maybe, I won't go to that store again.
Readers--what how would you handle this problem if faced with it?
Mary [still grumbling] de la Pena,
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